Frequently Asked Questions

McWhorter Logistics

Emergency Delivery

Emergency Delivery Frequently Asked Questions

High Value Items

High Value Items Delivery Questions

Tradeshow

Tradeshow Logistics Frequently Asked Questions

General Questions

General Questions Here

Specialty Questions

Specialty Items and On-Demand Delivery Questions

Storage Questions

Storage Services Questions

General FAQs

What areas do you service?

We offer nationwide logistics services, including pickup, transport, and delivery, across the entire United States. We also offer specialized storage solutions in our facilities.

How do I track my shipment?

All our shipments come with real-time GPS tracking. You will be provided with a tracking link upon pickup, allowing you to monitor your shipment’s progress at any time.

What makes your company different from other logistics providers?

Our company offers personalized, high-touch logistics services, including constant communication with drivers, specialized handling for delicate or high- value items, and tailored solutions for trade shows, emergency deliveries, and long-term storage.

What is your pricing structure?

Our pricing is based on several factors, including the type of service, distance, special requirements (such as climate control or setup services), and delivery timeframe. Contact us for a customized quote.

Are your services insured?

Yes, all our services are fully insured to protect your valuable items during transit or storage. We also offer additional coverage options for particularly high-value shipments.

Specialty Items and On-Demand Delivery FAQs

What qualifies as a specialty item?

Specialty items are those that require extra care during transport due to their fragility, value, or sensitivity. Examples include fine art, antiques, medical equipment, and other high-value goods.

Can I communicate directly with the driver during transport?

Yes, our service allows for constant communication with the driver, giving you peace of mind and ensuring that your specific handling instructions are followed.

How do you ensure the safety of fragile items during transport?

We use specialized packing materials, secure loading techniques, and trained drivers to handle fragile items with the utmost care. Additionally, our vehicles are equipped with suspension systems that minimize vibrations and shocks during transit.

Do you offer international delivery for specialty items?

Currently, our specialty item delivery service is focused on nationwide logistics within the United States. However, we can assist with international shipping arrangements through our network of partners.

Tradeshow Logistics FAQs

What trade show services do you offer?

We provide comprehensive trade show logistics, including pickup, transport, delivery, booth setup, takedown, and return services. Our goal is to make your trade show experience as seamless as possible.

How far in advance should I schedule my trade show logistics?

We recommend scheduling at least 4-6 weeks in advance to ensure availability, especially during peak trade show seasons. However, we can accommodate last- minute requests based on availability.

Can you help with booth setup and takedown?

Yes, we offer booth setup and takedown services as part of our trade show logistics package. For an additional fee, our team will handle everything, allowing you to focus on your presentation.

How do you handle trade show materials?

Your trade show materials are handled with care from start to finish. We use custom packing solutions to protect your items during transit and ensure they are delivered directly to your booth space at the venue.

Do you provide storage for trade show materials before or after the event?

Yes, we can store your trade show materials in our warehouse before or after the event. This is particularly useful if you have multiple events in different locations or need to store your materials between shows.

Emergency Delivery FAQs

What qualifies as an emergency delivery?

Emergency deliveries are time-sensitive shipments that require immediate attention, often with little notice. Examples include urgent medical supplies, critical parts, or last-minute event materials.

How quickly can you arrange an emergency delivery?

We can often mobilize within hours of your request, depending on the location and the specifics of the shipment. Our goal is to provide the fastest possible service without compromising safety or security.

Is there a weight or size limit for emergency deliveries?

We can handle everything from a single small item to a full cargo load. Our fleet includes a variety of vehicles to accommodate different shipment sizes.

Can I track my emergency delivery in real-time?

Yes, all emergency deliveries include real-time GPS tracking, allowing you to monitor the shipment’s progress and estimated arrival time.

What happens if there’s a delay during an emergency delivery?

While we strive to prevent delays, unforeseen circumstances such as severe weather or traffic can occur. In such cases, we keep you informed with real-time updates and work to find the quickest alternative route.

High Value Items Delivery FAQs

What kinds of high-value items do you transport?

We specialize in transporting high-value items such as luxury vehicles, rare collectibles, fine art, and sophisticated technology. Each shipment is handled with the utmost care to ensure safe delivery.

What security measures do you have in place for high-value items?

We offer enhanced security measures, including dedicated drivers, secure vehicles, real-time tracking, and restricted access to the shipment. Additionally, we provide detailed documentation and insurance for added peace of mind.

Can I get additional insurance for my high-value shipment?

Yes, we offer additional insurance options for high-value items, allowing you to select the coverage that best suits your needs.

Do you provide climate-controlled options for high-value items?

Absolutely. If your high-value items require specific environmental conditions, we can provide climate-controlled transport to ensure they are protected from temperature and humidity fluctuations.

How do you handle the delivery of high-value items to private residences?

High-value items delivered to private residences are handled with the utmost discretion and care. We coordinate with you to ensure a smooth, secure handoff, and our drivers are trained to manage high-value deliveries with professionalism.

Storage Services FAQs

What types of storage options do you offer?

We offer a range of storage solutions, including standard warehousing, climate- controlled storage, and humidity-controlled storage. Our facilities are designed to accommodate a wide variety of products, from inventory and equipment to sensitive or valuable items.

How long can I store my items in your warehouse?

You can store your items in our warehouse for as long as needed, whether that’s a few weeks, several months, or even longer. Our storage solutions are flexible to meet your business’s timeline.

Can I access my stored items whenever I need them?

Yes, you can arrange access to your stored items by contacting us in advance. We provide easy access to your inventory when needed, ensuring you can retrieve or ship items on your schedule.

What security measures are in place at your storage facilities?

Our storage facilities are equipped with 24/7 surveillance, controlled access, and alarm systems to ensure the safety and security of your stored items. Additionally, all storage areas are regularly inspected and maintained to meet the highest standards.

Do you offer inventory management services?

Yes, we offer integrated inventory management services, including cataloging, tracking, and organizing your stored items. This service provides full transparency and control over your inventory, making it easy to manage and retrieve items as needed.

Can you store items that require specific environmental conditions?

We offer both climate-controlled and humidity-controlled storage options, ideal for items that require stable temperature and humidity levels. This includes sensitive electronics, artwork, documents, and other items that could be damaged by environmental fluctuations.

Is your storage service available to customers who do not use your transport services?

Yes, our storage services are available as a standalone option. Whether or not you use our transport services, you can take advantage of our secure and flexible storage solutions.